Retry a failed subscription payment
When a subscription payment fails, you can retry it manually from Payments > Subscriptions — useful when automatic retries are exhausted or you want to collect sooner. Manual retry is available for subscriptions paid through NMI, Authorize.Net, Square, and Mercado Pago.
Retry the payment
The retry targets the oldest unpaid payment on the subscription and does not create a new subscription.
Open Payments > Subscriptions.
Select a subscription with an Unpaid or Past due payment status.
Click the three-dots menu next to the subscription.
Select Retry Payment.
In the Retry Failed Payment window, review the payment's due date and amount.
Select one of the customer's saved payment methods, or click Add New to enter a new card.
Optional: enable Use this card for future payments.
Click Charge Card.
Choose the card for the retry
Adding a new card does not automatically make it the subscription's default payment method. When Use this card for future payments is enabled, the selected card becomes the payment method for future subscription charges. When it stays off, the card is charged only for this retry and the subscription's existing default payment method is unchanged.
Retry limits
A failed payment can be retried up to three times with the same card. After three unsuccessful attempts, a 24-hour cool-down applies before that card can be retried again. When a retry is not yet available, the product shows a warning.
For how automatic retries and invoices work when a subscription payment fails, see What happens when a subscription payment fails.