Welcome to JourneyCARE

Daily Office Hours

Need a quick answer? Stuck on something? Want to bounce an idea off the JourneyCARE team?

Daily Office Hours are one of the easiest ways to get live help.

Rather than waiting for an email response or trying to figure something out on your own, you can join us on Zoom and ask your questions in real time.

When Are Office Hours?

Office Hours are held Monday through Friday at 10:00 AM U.S. Central Time.

To reserve your spot, please RSVP at least 30 minutes before the session begins. This helps us prepare for attendance and ensures you'll receive the Zoom access information.

You can RSVP at this link: https://www.journeycare.app/officehours

What Should I Bring?

Come with whatever you're working on!

Some common topics include:

  • "How do I...?" questions

  • Troubleshooting something that isn't working as expected

  • Advice on setting up a workflow or automation

  • Best practices for using JourneyCARE

  • Feedback on your member experience or processes

  • Questions about features you haven't used before

Whether your question takes 30 seconds or 15 minutes, we're happy to help.

What Happens During Office Hours?

Office Hours are designed to be collaborative and flexible.

If multiple organizations join the same session, we'll simply take turns answering questions so everyone has an opportunity to receive assistance. While someone else's question is being answered, you may discover tips or ideas that are helpful for your own organization as well.

Depending on attendance and the types of questions being asked, JourneyCARE team members may split participants into breakout rooms. This allows groups with similar topics, such as websites, automations, or portal management, to receive more focused assistance.

How Can I Make the Most of My Time?

A little preparation goes a long way. Before joining, consider gathering:

  • The page or record you're working on

  • Screenshots or error messages (if applicable)

  • The steps you've already tried

  • A clear description of what you're trying to accomplish

Often, understanding your goal is just as important as understanding the specific problem.

What Office Hours Are (and Aren't)

Office Hours are perfect for:

  • Learning how to use JourneyCARE

  • Troubleshooting issues

  • Asking implementation questions

  • Exploring best practices

  • Receiving guidance on features and workflows

Office Hours are generally not intended for:

  • Large implementation projects

  • Full system configuration performed by the JourneyCARE team

  • Extensive one-on-one consulting that requires dedicated planning time

If your question turns into a larger project, we'll help you determine the best next step.

Don't Worry About "Simple" Questions

One of the biggest mistakes we see is clients spending an hour trying to solve something that could have been answered in a minute or two.

If you're stuck, ask.

There's a good chance someone else has the same question, and we'd much rather help you move forward than have you spend valuable time spinning your wheels.

We look forward to seeing you at Office Hours!

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