Welcome to JourneyCARE

Start here...

Whether you're logging in for the first time or you've been using JourneyCARE for years, this Knowledgebase is here to help you get the most from your system.

This resource is intended not to just teach you software, but rather to teach you how to use the technology to intentionally create experiences that strengthen relationships, increase engagement, and build healthier organizations.

What is JourneyCARE exactly?

JourneyCARE is a web-based software platform designed specifically for membership organizations.

Instead of juggling separate tools for your website, member database, email marketing, events, forms, online learning, communities, and automations, JourneyCARE brings everything together into a single connected system.

More importantly, JourneyCARE isn't just software. It's a way to intentionally design the experience your members have with your organization. Every email, event registration, renewal reminder, certificate, and member interaction becomes part of a connected journey instead of a collection of disconnected tasks.

What Can JourneyCARE Do?

Every organization uses JourneyCARE a little differently, but some of the most common features include:

  • Member and contact management

  • Membership applications and renewals

  • Managing organizational records

  • Websites and landing pages

  • Online forms, surveys, and applications

  • Email marketing and communication

  • SMS (text) messaging

  • Event registration

  • Learning management and continuing education

  • Certificates

  • Member communities

  • Workflows and automations

  • Payment processing

  • Reporting and dashboards

Your organization may use all of these features or only a select few. As you explore the Knowledgebase, you'll find articles specific to the tools your team uses.

Frequently Asked Questions

Is JourneyCARE a CRM?

Yes. JourneyCARE includes a powerful contact management system that stores your members, prospects, sponsors, volunteers, speakers, donors, and other contacts in one place. Unlike many traditional CRMs, it also connects those records to your communications, website activity, events, payments, learning, and automations.

Is JourneyCARE an Association Management System (AMS)?

Yes. JourneyCARE was built specifically with membership organizations in mind. It combines traditional AMS functionality with modern marketing, automation, communication, and engagement tools that are often missing from legacy association software.

Is JourneyCARE my website?

It can be.

Many organizations build and manage their public website directly within JourneyCARE. Others choose to connect JourneyCARE with an existing website. The right approach depends on your organization's needs and implementation.

Will every organization use JourneyCARE the same way?

No.

JourneyCARE is highly configurable, and every implementation is tailored to the organization's goals and workflows. Because of that, you may notice that screenshots, field names, or processes look a little different from your own system. That's perfectly normal.

I'm afraid I'm going to break something.

Don't worry. That's one of the most common concerns we hear.

Many tasks in JourneyCARE can be safely explored without affecting your members. For areas that have a larger impact, such as automations or live communications, we'll point out important considerations throughout the Knowledgebase.

We also encourage you to participate in Training Labs. You can see the topics and upcoming dates here: https://www.journeycare.app/training

Each Lab session covers common topics and provide you with an opportunity to practice new skills in a supportive, virtual co-working environment with a member of the JourneyCARE team available to help you if you get stuck.

What if I can't find an answer in this Knowledgebase?

Our Knowledgebase continues to grow as we add new articles and tutorials.

If you can't find what you're looking for:

Our Goal

Technology should make your job easier, not more complicated.

Every article in this Knowledgebase is designed to help you understand not only how to do something in JourneyCARE, but also why you might want to use it. Along the way, we'll share practical tips, recommended practices, and ideas for creating better experiences for your members.

Was this helpful?
Was this helpful?