Support Options

Use Training Lab for instructor-led fundamentals and live coworking in your account.

Use Office Hours for live help via Zoom with your questions.

Use Help Desk to get answers back via email.

Join Training Lab

Training Lab runs four topics on a rotating schedule, with two chances to catch each topic every month. Sessions are open to any JourneyCARE administrator, and you can attend topics in any order or join a single session.

Current topics:

• Website Editing

• Portal Management

• Forms & Automations

• Contacts & Communications

Each session starts with about 45 minutes of instructor-led training on that topic, then two open hours of coworking. During coworking, you work in your own JourneyCARE account while JourneyCARE team members stay on to help with questions.

Training Lab is a fit when you are:

• A new administrator working through onboarding

• Preparing for launch with the Admin Workbook

• An existing client who wants a refresher

• Onboarding new staff who need to get up to speed

1. Open the Training Lab schedule.

2. Choose the topic and session time you want to attend.

3. Join the session at the scheduled time for the instructor-led portion, then stay for coworking if you have account work or questions.

Attend Open Office Hours

Open Office Hours run Monday through Friday at 10:00 a.m. Central by Zoom. RSVP at least 30 minutes before the session.

1. Open the Office Hours RSVP page.

2. Choose the session you want and set the quantity to the number of people attending from your organization.

3. Complete the RSVP at least 30 minutes before the start time.

4. Join the Zoom session at 10:00 a.m. Central with your questions ready.

If more than one client is on the call, you take turns until everyone gets their questions answered.

Contact the help desk

When you need assistance outside Training Lab or Office Hours, email the JourneyCARE help desk at [email protected].