Training Lab
Want to build confidence using JourneyCARE?
Training Lab is the best place to start!
Training Lab sessions combine live instruction with dedicated practice time so you can immediately apply what you've learned in your own JourneyCARE account. Rather than simply watching a demonstration, you'll have the opportunity to work alongside the JourneyCARE team while your new knowledge is still fresh.
Whether you're brand new to JourneyCARE or have been using it for years, Training Lab is a great way to sharpen your skills, discover new features, and learn more efficient ways to accomplish your work.
Upcoming Sessions
Training Lab covers a variety of core JourneyCARE topics throughout the month, including areas such as:
Website Editing
Forms & Automations
Contacts & Communications
Portal Management
And other special topics
To view the current schedule and register for an upcoming session, visit:
What to Expect
Each Training Lab is divided into two parts.
Live Instruction
The session begins with approximately 45 to 60 minutes of instructor-led training, where we'll demonstrate a specific feature, workflow, or best practice inside JourneyCARE.
You're encouraged to ask questions during the presentation. If something isn't clear, chances are someone else is wondering the same thing.
Guided Co-Working
After the training, the Zoom room remains open for approximately two hours of guided co-working.
This is where the real learning happens.
You'll log into your own JourneyCARE account and begin applying what you've learned while the topic is still fresh. A JourneyCARE team member stays in the room to answer questions, provide guidance, troubleshoot issues, and help you move forward if you get stuck.
Instead of leaving with pages of notes you'll never revisit, you'll leave with actual progress.
How to Get Ready
To get the most value from Training Lab, we recommend a little preparation before you join.
Before the session:
Bring your laptop or computer with access to your JourneyCARE account.
Log in a few minutes early.
Have any related files, images, or documents ready if you plan to work on them.
Think about how the day's topic applies to your organization and jot down any questions you'd like to ask.
The more prepared you are, the more you'll accomplish during the co-working portion.
Who Should Attend?
Training Lab is a great fit for:
New administrators learning JourneyCARE
Existing administrators who want a refresher
Team members taking on new responsibilities
Organizations looking to improve their workflows and member experience
Many organizations encourage multiple staff members to attend so everyone develops a shared understanding of how the system works.
What's the Difference Between Training Lab and Office Hours?
While both are live Zoom sessions, they serve different purposes.
Training Lab focuses on learning a specific topic through guided instruction and hands-on practice. It's ideal when you want to build new skills or become more confident using a feature.
Office Hours are designed for individual questions, troubleshooting, and personalized guidance on whatever you're working on that day.
Many clients regularly attend both. Training Lab helps you grow your skills, while Office Hours help you keep moving when you encounter questions along the way.
We Learn Best by Doing
Watching someone else use software is helpful. Using it yourself is even better.
Training Lab is designed to give you both the knowledge and the time to put that knowledge into practice, with the JourneyCARE team right there to help if you need us.
We look forward to seeing you in an upcoming Training Lab!