Read and reply to messages
Use the Conversations inbox to read and reply to messages from your contacts, and send one-to-one emails and texts. Every email and text you send through JourneyCARE is saved to the contact's communication history, so your team always has a complete record of interactions.
Read a message
Open a conversation to read the full message history with a contact while keeping their record within reach.
Navigate to Conversations.
Select a contact from the list.
The center panel displays the conversation history with that contact.
Use the right panel to view the contact's activity, payments, notes, tasks, and other information while responding.
You can answer questions without leaving the conversation. For the inbox layout, tabs, search, and filters, see Find and open your conversations.
Reply to a message
Reply to an existing message to keep your response in the same conversation thread.
Open the conversation.
Select the message you want to reply to.
Click Reply.
Compose your response.
Send the message.
To start a new conversation instead of replying, use the message composer at the bottom of the conversation window.
Send a one-to-one message
Send an individual message from the Conversations inbox or directly from a contact's record.
From the Conversations inbox
Select the contact.
Compose a new message or reply.
Send your email or SMS.
From the Contact Record
Open the contact and use the communication panel to send an email or a text message (if SMS is enabled). The message automatically becomes part of the contact's communication history.