Manage your Conversations inbox

Mark messages read or unread, star conversations, work with the contact from the conversation panel, and delete messages in bulk to keep the inbox tidy.

Mark messages read or unread

Messages stay Unread until someone on your team replies to them or manually marks them Read; opening a message does not mark it read.

To mark a single message, click Mark as Read at the top of the right column, and click again to mark it unread. To update several conversations at once, select them and use Actions to mark as read or unread, or starred or unstarred.

Star a conversation

Starring marks a conversation as important and keeps a visible reminder to return to it. Star or unstar one conversation at a time, or use bulk actions for several at once.

Work with the contact from the conversation

The right-hand panel shows contact details for the person in the conversation.

• Click the phone button to call the contact, or view their email address.

• Add tags, toggle DND on or off, and add the contact to a campaign with the add control under active campaigns.

• Click Create Opportunity, fill in the details, and click Add.

• Click Schedule to book an appointment for the contact.

• Delete or archive the conversation with the controls in this panel.

See Understanding Do Not Disturb (DND) Status for how DND affects delivery.

Delete conversations and clear your inbox

Use bulk actions to delete many messages at once. Select conversations with the checkmark next to Actions, and load all contacts you need before you select all.