Find and open your conversations
Open the Conversations inbox to see every message in and out of JourneyCARE, then find the conversation you need with tabs, search, sorting, and filters.
What the inbox looks like
The Conversations inbox works in three columns: the message list on the left, conversation history in the center, and contact details on the right.
Depending on your organization's configuration, conversations may include email, SMS (text messages), phone calls and voicemail, Facebook Messenger, and Instagram Messenger.
Browse the message list
New incoming messages appear in the Unread tab. Use the tabs to switch between views:
Unread — messages that have not been marked read
Recents — the most recent messages
Starred — conversations you marked with a star
All — every message
Search in the box at the top for a specific message, and use the dropdown to sort by Oldest or Latest first.
Open conversation history
Select a message to open the conversation history in the center panel.
Scroll up and choose Fetch older messages when the contact has a longer history.
When searching for a conversation, filter by:
Assigned (Contact Owner)
Last Message Direction
Last Outbound Message Type
Last Message Channel — for example Facebook, Instagram, or SMS
All communications also remain available in the contact's Contact Record.
Schedule a message
You can schedule SMS and email messages from the conversation page so they send later.
Write your message.
Click the schedule icon.
Pick the date, time, and time zone. The default is the next day at 9:00 AM.
Click Send Schedule.
To cancel a scheduled message, click the pencil icon, select Cancel Send, and close the pop-up.
CC and BCC on email
Use the CC and BCC fields in the email header when you need additional recipients.
Next steps
See Read and reply to messages to respond, and Manage your Conversations inbox to mark, star, and delete messages.