Find where a contact came from
Each contact record stores how the contact was created, so you can trace where a contact came from.
Open the contact's record.
Scroll to the bottom of the left panel.
You'll find details such as:
Date created
How the contact was created
The user or process that created the record
Common sources include:
Contact imports
Website or portal forms
Other JourneyCARE processes
You can also review the contact's activity and communication history for additional context, including forms they submitted and other interactions with your organization.
Related articles
Why are there blank contacts in my database? — why some contact records show very little information and what to do about them.
Was this helpful?
Was this helpful?