Manage duplicate contacts
JourneyCARE attempts to match contacts by their email address to reduce duplicate records, and you can review or adjust those matching rules in your Contact Deduplication Preferences. When duplicates still exist, find them with the duplicate search or merge them manually from the Contacts list.
Find duplicate contacts
Search your database for potential duplicates instead of reviewing contacts one by one.
Go to Contacts.
Click the More menu.
Select Manage Duplicates.
Choose how to search for duplicates: Email, Phone, or Name.
Run the duplicate search.
JourneyCARE displays potential matches for you to review before merging.
Merge contacts manually
Merge duplicate records directly from the Contacts list. You can combine up to 10 contact records at a time.
Go to Contacts.
Select the contact records to merge.
Click More.
Choose Merge.
JourneyCARE displays the records side by side so you can compare the information before merging.
Merging combines the selected records into a single contact and cannot be undone, so review every field before confirming.
Choose which information to keep
During the merge, review each field and select the value you want to keep in the final contact record.
Email address
Phone number
Mailing address
Custom field values
Tags
Once you've confirmed the information, complete the merge. JourneyCARE combines the selected records into a single contact.
Tips
Periodically review duplicate contacts to keep your database clean.
Always review merge results before completing a merge.