Change JourneyCARE Billing
Update how your organization is billed for JourneyCARE through email support (annual invoice) or the Stripe billing portal (monthly auto billing).
Annual invoice billing
If your organization pays annually by invoice, email [email protected] with the changes you need. JourneyCARE will make the adjustments for you.
Monthly auto billing
If you are on monthly auto billing, use the Stripe billing portal to change your credit card or cancel your subscription.
Open the Stripe billing portal.
Enter the email address associated with your billing. Stripe sends a magic link to that address.
Open the magic link from the billing email to enter the portal.
The magic link only works when it is sent to the email address tied to your billing.
Change your credit card
In the portal, add the new payment method first, then remove the old card.
Click Add payment method and add the new card.
Remove the old card after the new one is added.
Cancel your subscription
In the portal, click Cancel plan to cancel your JourneyCARE subscription completely.
If you need help
If you have trouble managing your subscription, contact [email protected].