AI tools in JourneyCARE
JourneyCARE's AI tools — Content AI, Reviews AI, Conversation AI, Workflow AI, and External AI Models — create content, manage reviews, answer member questions, and automate complex workflows.
How AI works in JourneyCARE
Every AI feature in JourneyCARE runs on prompts. A prompt is the directive or content you supply to the AI, and the AI generates a response based on it.
Detailed prompts produce more accurate and relevant responses, so give the AI clear instructions and enough context for the job.
The content you put into an AI feature is used only to deliver that feature. See How your data is used in AI features for what happens to the data and documents you supply.
AI tools in JourneyCARE
These tools cover content creation, review management, member conversations, and complex workflow automation.
Content AI — creates content with AI assistance, including social media posts, emails, website headlines, and blogs, based on parameters you define. It works inside Social Planner, the Email Builder, Blogs, and on website content.
Reviews AI — automates review management with suggested responses to customer feedback and autopilot responses.
Conversation AI — automated chatbot experiences that handle one-off inquiries, frequently asked questions, and appointment scheduling. It requires proper training and context to respond well.
Workflow AI and External AI Models — the two categories of AI actions available in Workflows. Workflow AI is part of Premium Features, while External AI Models connect to different large language models such as OpenAI; ChatGPT can be integrated within the workflow builder. Both are for custom automation of complex processes and workflows and require technical expertise to set up and fine-tune. When you use External Models, History must be enabled so the action has context from previous information. Workflow AI actions now support Anthropic and Google models alongside OpenAI; see Anthropic and Google models in the AI Agent Action.
Conversation AI or Workflow AI?
Use Conversation AI for general, trained answers your members ask about; use Workflow AI when you need a customized flow with more control over prompting.
Conversation AI | Workflow AI | |
|---|---|---|
Best for | Most users, and general requests based on trained content | One-off needs such as intent finding or custom specialized flows |
Ease of use | Easier to learn and use, with a user-friendly interface | Harder to learn and use; setup and improvement are more complicated |
How it responds | Answers from trained material and prompts only; it does not consider outside sources that are not trained | Considers all of the internet and the prompt when responding |
Control | Recommended for most users because of its training and interface | Provides greater control over prompting |
AI pricing
AI features are billed through pay-per-use or monthly subscriptions, depending on the product.
Costs depend on the product, your usage, and the plan you select. Pricing, included usage, and fair-use rules vary by AI product. Some AI features are free to use and do not use the older credit-based model.