Contacts

Find members who aren't receiving email

When a member isn't receiving your emails, check their Do Not Disturb (DND) status first. When an email bounces or cannot be delivered, JourneyCARE automatically enables Email DND for that contact.

Create a DND Smart List

A Smart List can help you quickly identify contacts whose email addresses need attention.

For example, create a Smart List that includes Email DND = Enabled. Add Membership Status = Active as a second filter to focus on active members who may be missing important communications.

Review and fix bounced email addresses

When reviewing contacts with Email DND enabled, verify the email address is correct before clearing the DND setting.

  • Verify the email address is correct.

  • Correct any spelling errors or outdated addresses.

  • Remove the DND setting only after the underlying issue has been resolved.

If the email address is still invalid, JourneyCARE marks it as DND again after the next delivery attempt. See Understanding Do Not Disturb (DND) Status for the steps to re-enable the email channel once the address is corrected.

Tips

  • Maintain a Smart List of active members with Email DND enabled so you can proactively correct delivery issues.

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