Communities

Set up automatic newsletters for Communities

Set up automatic newsletters for a specific Community group by choosing a frequency, schedule, and timezone in Settings > Newsletter. Newsletters are off by default and can be enabled only by a group Owner or Admin.

Understand what automatic newsletters include

Automatic newsletters collect curated Community updates and link members back to the originating content. Depending on what each member can access, a newsletter can include announcements, highlights, posts, updates, and:

  • The last thread the member interacted with and the freshest replies from other members.

  • Trending posts from public channels.

  • Updates from members the recipient follows.

  • Relevant upcoming events.

  • Clickable cards that link to the related post, thread, or event.

Permission filtering applies to every newsletter: members see only the content they are allowed to access. Private or restricted content is not shown to members without access.

Choose a newsletter schedule

Choose one of four frequencies, then configure the fields that match that schedule:

  • Daily: Set a Time and Timezone.

  • Weekly: Set a Time, Day, and Timezone.

  • Bi-Weekly: Set a Time, Day, and Timezone. This sends the newsletter every two weeks on the selected day and time.

  • Monthly: Set a Time, Date, and Timezone. The available monthly date is 1–27 or the last day of the month.

The selected timezone controls when the newsletter is sent for the group schedule.

Enable automatic newsletters for a group

Use this setup when you want one newsletter schedule for all members of a specific group.

  1. Go to Portal and Groups > Communities > Groups.

  2. Log in to the group where you are the Owner or Admin.

  3. Open Settings > Newsletter.

  4. Open the Newsletter tab.

  5. Choose a Frequency: Daily, Weekly, Bi-Weekly, or Monthly.

  6. Configure the Time, Timezone, and either Day or Date, depending on the frequency.

  7. Click Save.

Automatic newsletters are configured at the group level. The schedule applies to all members of that group, rather than allowing a different send time for each member.

Change the newsletter schedule

Update an existing schedule from the same newsletter settings used during setup.

  1. Go to Portal and Groups > Communities > Groups.

  2. Log in to the group where you are the Owner or Admin.

  3. Open Settings > Newsletter, then open the Newsletter tab.

  4. Change the Frequency, Time, Day or Date, and Timezone as needed.

  5. Click Save.

Manage newsletter preferences as a member

Members can manage their own newsletter subscription from the Update Preferences link included in each email. This preference management is separate from the group schedule, which remains configured at the group level.

Frequently asked questions

Use these answers to confirm who can manage newsletters, what members receive, and how group schedules work.

Who can turn on automatic newsletters?

Group Owners and Admins can enable newsletters for a group.

Are automatic newsletters enabled by default?

No. Newsletters are off by default until an Owner or Admin enables them for a group.

Can members receive restricted Community content?

No. Members see only the newsletter content they have permission to access.

Can I use different schedules for different members?

No. The schedule is configured for the group and applies to all members of that group.

Can members unsubscribe from newsletters?

Yes. Members can manage their subscription through the Update Preferences link in each email.

Can I change the schedule after enabling newsletters?

Yes. Owners and Admins can update the schedule at any time from the group’s newsletter settings.

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