Send confirmations after a purchase or order
JourneyCARE sends confirmation emails to your customers after a purchase, and there are two ways to set them up: Automated Sales Receipts, which emails a comprehensive overview of the transaction after any purchase, and the Order Submitted workflow trigger, which carries the purchased webhook data into a workflow so you can drive external automations. For more control over the message, you can also send a personalized confirmation with a custom email template that lists the purchased products.
What purchase confirmation emails include
Confirmation emails give the customer a clear record of the transaction. They include detailed information about the products purchased and the total amount paid.
Send confirmations automatically with Automated Sales Receipts
Automated Sales Receipts sends a confirmation email to the customer automatically after any purchase, with a comprehensive overview of the transaction.
Turn the feature on once and receipts go out on their own after every purchase. Enabling it is covered in Manage sales receipts for order form, calendar, and invoice payments.
Send confirmations with the Order Submitted trigger
The Order Submitted trigger starts a workflow when an order is submitted and brings the purchased webhook data with it, so you can process external automations and integrate with other systems based on that data.
Open Automations > Workflows and open the workflow that should run after a purchase.
Click Add New Trigger and search the trigger picker for Order Submitted; it is listed under Payment triggers.
Add the actions that should run with the order data, such as a Send Email action.
Send a personalized confirmation with a custom email template
Create a custom email template with the shopping cart element in the email builder to send a personalized confirmation that lists the products purchased within the email content.
The shopping cart element auto-populates the product line items with the purchased quantities, product images, and line item prices.
Build the template in the email builder and add the shopping cart element.
In the workflow, add a Send Email action and select that template.
When the order is submitted, the email is sent with the purchased line items populated. Product images come from the image set on the product; products without an image show a default one, so add custom product images before you use the element.