Yes. The trigger fires when the coupon is applied, whether or not the customer completes the order.
Coupon Code Applied workflow trigger
The Coupon Code Applied trigger starts a workflow the moment a coupon code is applied at checkout, whether or not the customer completes the order. Use it for abandoned-cart follow-ups, personalized upsells, team alerts, and tagging contacts who use a specific code.
Add the trigger to a workflow
Add the trigger from the workflow builder, then name it and choose filters before adding actions.
Open Automations > Workflows and open the workflow.
Click Add New Trigger and search the trigger picker for Coupon Code Applied. It is listed under Payment triggers in the Workflow triggers catalog.
Enter a name in Workflow Trigger Name.
Click + Add Filters to narrow which coupon applications start the workflow, then choose the filters and their values.
Click Save Trigger.
Add workflow actions. See Workflow actions for the available actions.
Click Test Workflow to test it, then Publish to activate it.
Filters
Filters narrow which coupon applications start the workflow. Without filters, the workflow triggers for any coupon code applied at checkout.
Filter | Operators | Input |
|---|---|---|
Coupon Code | Is Any Of; Is Empty; Is None Of; Is Not Empty | Multi-select dropdown of coupon codes |
Coupon Name | Is Any Of; Is Empty; Is None Of; Is Not Empty | Multi-select dropdown of coupon names |
Coupon Type | Is; Is Empty; Is Not; Is Not Empty | Amount / Percentage |
Coupon Value | Equals To; Greater Than; Greater Than or Equal To; Is Empty; Is Not Empty; Is Not Equal To; Less Than; Less Than or Equal To | Numerical input |
Order Value (Before Discount) | Equals To; Greater Than; Greater Than or Equal To; Is Empty; Is Not Empty; Is Not Equal To; Less Than; Less Than or Equal To | Numerical input |
Product Collection | Contain Any; Is Empty; Is None Of; Is Not Empty | Multi-select product collections |
Product Type | Contain Any; Is Empty; Is None Of; Is Not Empty | Multi-select product types, including One Time and Recurring |
Product(s) In Order | Contain Any; Is Empty; Is None Of; Is Not Empty | Multi-select products |
Source | Is; Is Empty; Is Not; Is Not Empty | Single-select dropdown |
To narrow the trigger to a specific product, price, or variant, select the product in the trigger filters first — the price and variant options become available after the product is selected. See Target coupons by product, price, and variant.
Recommended actions
Common actions for coupon workflows include Send Email, Assign to User, Add Tag, Internal Notification, and Create/Update Opportunity. For the full action list, see Workflow actions.
The trigger fires when the coupon is applied even if the customer never completes the order, so follow-up actions also run on abandoned checkouts.
Frequently asked questions
Does the workflow run if the customer abandons checkout?
Can I target specific products?
Yes. Use the Product(s) In Order and Product Collection filters to restrict the workflow to specific products.
What happens if I don't add filters?
Without filters, the workflow triggers for any coupon code applied at checkout.
Does the trigger fire for scheduled orders?
No. The trigger fires only when a coupon is actively applied at checkout; scheduled orders are not supported.
Was this helpful?
Was this helpful?