Fix failed Social Planner posts
Match the failed-post message or code to the platform table below, then apply the listed fix. When a row has no fix, the source does not provide one.
Facebook failed-post errors
Reconnect the Facebook account when the failure is caused by an expired token or missing posting permission; use the other listed actions for content, account, or platform conditions.
Error or code | Condition | Fix |
|---|---|---|
| The Social Account token has expired. | Reconnect the social account. |
| Facebook returned a temporary error. | Hard-refresh your browser to clear its cache, then retry in a few minutes. |
| The social account token has expired, or the connected account does not have permission to post. | Reconnect the social account through an account that has posting permission. |
| The LeadConnector app is missing. | Add the LeadConnector app to your Page or Group. |
| The connected account does not have permission to post. | Reconnect the social account through an account that has posting permission. |
| Post content violates community standards. | — |
| Duplicate post content is being posted within 12 hours. | — |
| The post contains an invalid link. | — |
| User checkpoint. | Log into Facebook and confirm that the LeadConnector app has been added to your Page or Group. |
| Password mismatch. | Log into Facebook and confirm that the LeadConnector app has been added to your Page or Group. |
| Unconfirmed user. | Log into Facebook and confirm that the LeadConnector app has been added to your Page or Group. |
| Insufficient posting permission or expired token. | Reconnect the account and check permissions. |
| Facebook returned a temporary error. | Hard-refresh your browser to clear its cache, then retry in a few minutes. |
| Facebook has temporarily blocked the profile from posting. | Wait for the period Facebook requires before restoring the profile's ability to post. |
Instagram failed-post errors
Use the Instagram-specific limit, account, media, or permission fix that matches the returned code.
Error or code | Condition | Fix |
|---|---|---|
| File upload timed out. | Attach a smaller file. |
| An undefined Instagram issue occurred. | — |
| Post content violates community standards. | — |
| The daily publishing limit was reached. Facebook's API allows only a certain number of posts per day. | — |
| The Instagram Social Account token expired, was revoked, or is invalid. | Reconnect the Instagram Business account in Social Planner. |
| The Instagram account is restricted. | Make sure the account is a Business Account. |
| The carousel contains two or fewer images or videos, or ten or more images or videos. | Use more than 2 and fewer than 10 images or videos in the carousel. |
| The maximum tag limit was exceeded. | Use 30 tags or fewer. |
| The user does not have sufficient permission. | Reconnect the social account through an account that has posting permission. |
LinkedIn failed-post errors
Reconnect LinkedIn for token or permission failures, refresh and retry for a temporary error, and review the post when the code identifies duplicate or invalid content.
Error or code | Condition | Fix |
|---|---|---|
| The LinkedIn Social Account token expired, was revoked, or is invalid. | Reconnect LinkedIn. |
| An undefined LinkedIn issue occurred. | — |
| Duplicate post content is being posted within 12 hours. | — |
| A required field is missing, or the post copy is too large. | — |
| The connected account does not have permission to post. | Reconnect the social account through an account that has posting permission. |
| LinkedIn returned a temporary error. | Hard-refresh your browser to clear its cache, then retry. |
Google Business Profile failed-post errors
Use the listed setup, reconnect, or post-copy fix when the corresponding code appears.
Error or code | Condition | Fix |
|---|---|---|
| A required value is missing or invalid. | Complete the Google Business Profile setup and reconnect in Social Planner. |
| The post character limit was exceeded. | Reduce the number of words in the post copy. |
| The Social Account token has expired. | Reconnect the social account. |
| The media upload failed. | — |
| The Social Account operation is not supported because of account conditions. | — |
| The Local Post API is disabled. This usually happens when the location is part of a chain. | — |