Get Support After Your Launch
After your launch, pick the support option that matches your question: the Help Center for quick lookups, the Help Desk for quick how-to questions, Daily Office Hours for strategy questions you want to talk through, and the Training Lab for gaining familiarity with a core feature.
Support options
Option | Best for | Availability |
|---|---|---|
Help Center | Quick lookup in online documentation, or chatting with AI-powered assistance. | Available 24/7 at help.journeycare.app |
Help Desk | Quick how-to questions. The typical response time is within 2 hours. | Monday-Friday, 8 am-5 pm US Central. Email [email protected]. Include URGENT in the subject line if you need immediate assistance. |
Daily Office Hours | Strategy questions or problems that are solved most easily if you can share your screen and talk about what you're trying to do. | Monday-Friday, 1-2 pm US Central. Register at journeycare.app/officehours |
Training Lab | When you need to gain familiarity with a core feature. Four rotating topics, each offered at least twice per month. | View the schedule and register at journeycare.app/training |
What to expect in Office Hours
Office Hours is a group experience where you ask our team questions alongside other JourneyCARE clients. You may learn by listening to others ask questions and share what they are working on. When your questions have been answered, you may leave or remain to listen.
Participants should:
Come with prioritized questions.
Have the relevant item open.
Be ready to share their screen.
Bring enough context to explain the goal and the problem.
Remember that Office Hours is shared troubleshooting and strategy time, not done-for-you account work.