Notification diagnosis in the mobile app

Not getting notifications on your phone? The JourneyCARE mobile app (version 4.25.0 or higher) now has a one-tap diagnosis under Settings > Diagnose Notifications. Tap Start Diagnosis and the app runs four checks in under a minute: Network, Notifications, Sound, and Test delivery. A real test notification is sent to your phone so you can confirm delivery, and every failed check points at the fix, whether that is your Wi-Fi, your notification permission, or your ringer and Focus mode.

If a check fails, fix it and tap Run diagnosis again. If everything passes and the test still doesn't arrive, tap Copy report and send the results to support. See Diagnose notification problems in the mobile app for the full steps.