Managing Your JourneyCARE Subscription

Need to make a change in how your billing occurs?  Here's how to update your subscription.

Stripe Billing Portal:

https://billing.stripe.com/p/login/eVa14v1kwfPjblu7ss

TRANSCRIPT:

If your organization pays annually via invoice, notify us of changes by sending an email to help@journeycare.team to let us know. We'll be happy to make the necessary adjustments for you.

If you are on monthly auto billing and need to change your credit card or wish to cancel the subscription, you can do so through our Stripe billing portal. You'll find a link to do that directly below this video. Simply enter the email address that your billing is under, and Stripe will send you a magic link via email that gets you into the portal.

The magic link must be sent to the email that is associated with the billing. Once you've gotten into the portal, click add payment method. If you need to change your credit card to switch your credit card, you need to add the new card first. Then you'll be able to remove the old card. Click cancel Plan if you want to cancel your Journey Care subscription completely.

Of course, if you have any trouble managing your subscription, don't hesitate to reach out.