How to Get Support

There are lots of ways to get help with your JourneyCARE account. You'll find our team to be fast and friendly, so just reach out!

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If you're a subscriber, you have several pathways to get help when you need it. Obviously, there is this help center which you can browse and search. We also offer fast friendly support via email anytime. Simply direct your question to help. At Journey Care Team, these options are free and unlimited. The other free option for support is to come to open office hours.

Monday through Friday, our founder Joy hosts these special sessions via Zoom. You can bring any questions about how to do things in Journey Care, or if you have an idea or strategy that you'd like to run past her, she's happy to share insights during that time as well. You can come to office hours as often as you'd like.

You need to RSVP for office hours by 9:30 AM Central. That's 30 minutes before the scheduled start time. Each session runs from 10:00 AM to 11:00 AM central up to four organizations can participate at one time. Clients often tell us that the thing they enjoy most about office hours is hearing the questions that other clients ask, because often everyone is working on different projects.

And it is interesting to see how other organizations are leveraging the platform. If you want to come to office hours, just go to Journey care.app/office hours. Sometimes you need 100% focus on you for something more intensive than a help desk chat or open office hours can provide. We offer blocks of hours that can be purchased in five hour or 10 hour increments.

Hours are pre-purchased and then can be used as you need them. Clients sometimes use their hours for deeper training to help onboard a new administrator. To get more extensive strategy assistance or simply to offload site edits to someone else because you don't want to hassle with them yourself. Just email help at Journey Care team if you'd like to request a support block.